Frequently Asked Questions

Welcome to the Mercedeslego FAQ page! Below, you'll find answers to some common questions about our products and services. If you don't see the information you're looking for, feel free to contact our customer support team for assistance.

1. How long does shipping take? Shipping times vary depending on your location and the shipping option you choose. Our standard shipping option typically takes between 2 to 14 business days, while express shipping takes 2 to 5 business days.

2. Do you ship internationally? Yes, we offer international shipping to bring Mercedeslego products to enthusiasts around the world. Please note that international shipping times may vary, and additional customs fees may apply depending on your location.

3. What is your return policy? We offer a hassle-free return policy. If you're not completely satisfied with your order, you can return it within 30 days of receiving it for a full refund. The item must be unused, unopened, and in its original packaging.

4. Do you offer gift wrapping? At this time, we do not offer gift wrapping services. However, our products come in attractive packaging that is perfect for gift-giving.

5. How can I contact customer support? You can contact our customer support team by emailing support@mercedeslego.com. We're here to assist you with any questions or concerns you may have.

6. Are your products compatible with other LEGO sets? Yes, our products are compatible with other LEGO sets, allowing you to expand your collection and create custom builds.

7. Can I track my order? Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your shipment.

8. Do you offer bulk discounts? For inquiries about bulk discounts or wholesale orders, please contact our customer support team at support@mercedeslego.com.

9. Are your products suitable for children? Our products are designed for adult enthusiasts and collectors. Some sets may contain small parts that could pose a choking hazard for young children.

10. Do you offer assembly instructions? Yes, all of our products come with detailed assembly instructions to guide you through the building process.

If you have any other questions or concerns, please don't hesitate to reach out to our customer support team. We're here to help!